退款政策

Returns, Exchanges, and Refund Policy

As a general rule, we do not accept returns, exchanges, or refunds for reasons attributable to the customer.

However, returns, exchanges, or refunds may be offered in the following cases:

• We shipped the wrong item.
• The product has a significant manufacturing defect.
• There was a clear error or fault on our part.
• The item has not been delivered for more than two (2) months after shipment and is determined to be lost due to a shipping issue.

Please note that international shipments may be delayed due to customs procedures, carrier operations, or other circumstances beyond our control. Refunds will not be issued solely due to shipping delays occurring within two (2) months of shipment.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

If a shipment is returned to us due to an incorrect shipping address provided by the customer, refusal to accept delivery, or failure to receive the package within the carrier's holding period, no refund will be issued. If you would like the order to be reshipped, you will be responsible for the additional shipping costs.

If you wish to request a return, exchange, or refund, please contact us and include your order number.

Please note that if you paid using a credit card, PayPal, Shop Pay, or another payment service, the applicable terms of service and buyer protection policies of those payment providers may also apply.